Refund policy

SYNMEE RETURN & REFUND POLICY

Last Updated: August 24, 2026

This Return & Refund Policy is issued by Amgras Technology Co., Limited, operating under the brand name Synmee.

1. 7-Day Return Period

Unless otherwise required by applicable law, eligible products may be returned within:

7 days from the date of delivery.

To qualify for a standard return, the product should normally:

be in good condition;
include all original accessories and components;
be returned with its original packaging where reasonably possible;
include valid proof of purchase.

2. Contact Us Before Returning a Product

Before returning any product, you must first contact Synmee Customer Support at:

Email: support@synmee.com
Telephone: +60 162986096

Please provide:

your order number;
customer name;
product name or model;
reason for return;
relevant photos or videos if the product is damaged, defective, or incorrect.

Please do not send a return directly to the address shown on the original shipping label unless Synmee Customer Support specifically instructs you to do so.

The return address may differ depending on your location, product type, and applicable return arrangement.

3. Change-of-Mind Returns

If you change your mind and the product is otherwise free from defects, you may request a return within the applicable 7-day return period.

Where permitted by applicable law:

return shipping costs may be the responsibility of the customer;
original shipping charges may be non-refundable;
the returned product must remain in acceptable condition.

4. Damaged or Defective Products

If your product arrives damaged, defective, unusable, or materially different from what you ordered, please contact us as soon as reasonably possible.

Depending on the circumstances and applicable law, Synmee may provide one or more of the following remedies:

replacement;
repair;
replacement parts;
partial refund;
full refund.

We may request reasonable evidence such as:

photographs;
videos;
product serial number;
packaging photographs;
shipping label photographs;
description of the issue.

5. Incorrect Product

If Synmee sends you a product different from the product stated in your order, please contact:

support@synmee.com

Where the error was caused by Synmee, we will arrange an appropriate remedy without additional cost to you, subject to applicable law.

6. Products That May Not Qualify for Change-of-Mind Returns

Subject to applicable law, we may refuse a non-defective or change-of-mind return if:

the return period has expired;
the product has been materially damaged after delivery;
accessories or components are missing;
the product has been intentionally modified;
the product has been improperly used;
the product has been disassembled without authorization;
the product was not purchased from Synmee or an authorized seller.

These exclusions do not limit statutory rights relating to defective or non-conforming products.

7. High-Speed Fan Misuse

Damage caused by misuse or improper handling is generally not considered a manufacturing defect.

Examples include:

inserting foreign objects into the fan;
impact or drop damage;
damage caused by liquids or water;
unauthorized disassembly;
unauthorized modification;
use of incompatible charging equipment;
exposure to excessive heat or fire;
continued use after obvious abnormal operation;
failure to follow product safety instructions.

8. Return Shipping Costs

If a return is caused by a confirmed manufacturing defect, incorrect item, or fulfillment error attributable to Synmee, Synmee may provide a prepaid return method or reimburse reasonable return shipping costs where required or appropriate.

For change-of-mind returns, customers may be responsible for return shipping costs where permitted by law.

9. Return Address

Do not automatically send returned products to our registered business address.

Our registered business address is:

Amgras Technology Co., Limited
Room 5065, 5/F, Yau Lee Centre
No. 45 Hoi Yuen Road
Kwun Tong, Kowloon
Hong Kong

This address is provided for company identification and legal correspondence.

For product returns, please contact support@synmee.com first. We will provide the applicable return instructions and return destination.

Unauthorized returns sent to an unconfirmed address may experience delays in processing.

10. Refund Processing

Once we receive and inspect an eligible returned product, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

We generally aim to process approved refunds within:

5–10 business days

after approval.

Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

11. Partial Refunds

Where permitted by law, a partial refund may be considered if:

the product is returned with missing accessories;
the product has suffered damage unrelated to a manufacturing defect;
the product shows significant use beyond what is reasonably necessary to inspect it;
another mutually agreed partial-refund resolution is appropriate.

This does not apply where applicable consumer law requires a full refund or another mandatory remedy.

12. Refused, Unclaimed, or Undeliverable Packages

If a package is refused, abandoned, unclaimed, or returned because the customer supplied an incorrect or incomplete address, reasonable shipping, return, or handling costs may be deducted from any refund where permitted by law.

This does not apply where the failure was caused by Synmee or the applicable carrier in circumstances for which Synmee is legally responsible.

13. Refunds for Cancelled Orders

If an eligible order is successfully cancelled before shipment, any payment already collected will normally be refunded to the original payment method.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the standard return process may apply.

14. Consumer Rights

Nothing in this Return & Refund Policy excludes, limits, or modifies any statutory consumer guarantee, right, or remedy that cannot legally be excluded, limited, or modified.

Where mandatory consumer protection law provides stronger rights than this policy, the applicable mandatory law will prevail.

15. Governing Law

This policy is issued by Amgras Technology Co., Limited and is governed by the laws of Hong Kong SAR, China, subject to any mandatory consumer protection laws applicable in the customer's country or jurisdiction.

16. Contact Synmee

For all return and refund requests, please contact:

Synmee Customer Support

Legal Entity: Amgras Technology Co., Limited
Business Registration No.: 77641998-000-01-26-8
Address: Room 5065, 5/F, Yau Lee Centre, No. 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
Email: support@synmee.com
Telephone: +60 162986096